Privacy policy
Nadine the Cake Queen is committed to providing quality services to you, and this policy outlines our ongoing obligations to you in respect of how we manage your personal information.
We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The APPs govern the way in which we collect, use, disclose, store, secure and dispose of your personal information. A copy of the Australian Privacy Principles may be obtained from the website of the Office of the Australian Information Commissioner at www.oaic.gov.au
What is Personal Information and why do we collect it?
Personal information is information or an opinion that identifies you as an individual. Examples of personal information we may collect include your name, address, email address and phone number.
We collect this information in a range of ways, including when you contact us directly, book a cake consultation, place a Ready to Order request, browse our website, or engage with us on social media.
We collect personal information for the primary purpose of providing our cake design and baking services to you, communicating with you about your order or consultation, and — where you've agreed to receive them — keeping you updated with news and offers. You may unsubscribe from any marketing communications at any time.
Where appropriate and possible, we will explain to you why we are collecting your information and how we plan to use it.
Sensitive Information
Sensitive information is defined in the Privacy Act to include information such as an individual's racial or ethnic origin, religious beliefs, or health information — for example, details you share with us about dietary requirements or allergies for your cake or order.
Sensitive information will only be used by us:
for the primary purpose for which it was provided (for example, catering to a dietary requirement in your order);
for a secondary purpose directly related to the primary purpose; or
with your consent, or where required or authorised by law.
Third Parties
Where reasonable and practicable, we will collect your personal information only from you. In some circumstances we may be provided with information by third parties — in which case we will take reasonable steps to ensure you are made aware of the information provided to us.
Disclosure of Personal Information
Your personal information may be disclosed in a number of circumstances, including:
to third party service providers who help us operate our business, such as our website hosting, booking and scheduling, and payment processing providers;
to third parties where you consent to the use or disclosure; and
where required or authorised by law.
Security of Personal Information
Your personal information is stored in a manner that reasonably protects it from misuse, loss, and unauthorised access, modification or disclosure.
When your personal information is no longer needed for the purpose for which it was collected, we will take reasonable steps to destroy or permanently de-identify it. Personal information relating to orders and consultations is generally retained for a minimum of 7 years for record-keeping purposes.
Cookies & Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Most web browsers allow you to control or disable cookies through your browser settings.
Access to Your Personal Information
You may access the personal information we hold about you, and request that it be updated or corrected, subject to certain exceptions. If you wish to access your personal information, please contact us in writing.
Nadine the Cake Queen will not charge a fee for your access request, but may charge a reasonable administrative fee for providing a copy of your personal information. We may require identification from you before releasing the requested information.
Maintaining the Quality of Your Personal Information
It is important to us that your personal information is accurate and up to date. If you find that the information we hold is inaccurate or out of date, please let us know so we can update our records.
Policy Updates
This policy may change from time to time and will be updated on this page.
Privacy Policy Complaints and Enquiries
If you have any questions or concerns about this policy, or wish to make a complaint about how we've handled your personal information, please get in touch. We will respond within a reasonable timeframe.